11 Ways to Fix Samsung TV Not Connecting to SmartThings

Ever wondered why SmartThings won’t connect to my TV? Well, there could be several reasons for that. For example, your TV and phone are far away from each other, they are not connected to the same Wi-Fi network, etc. Whatever the reason, we’ve got them all covered here. This post will help you fix Samsung TV not showing in SmartThings app or connecting to SmartThings app.

For the unaware, the SmartThings app allows you to control your Samsung TV without using its remote. You can turn the TV on/off, control the TV with the in-app remote, turn on screen mirroring and much more. Let’s dive right into different ways to fix Samsung TV not connecting to SmartThings app.

1. Restart devices

Start the troubleshooting process by restarting your TV, phone and Wi-Fi router. To restart the TV and Wi-Fi, simply turn them off for 10-15 seconds and then turn them back on. Or long press the power button on the TV remote control until the Samsung logo appears on the screen. After restarting the devices, try to connect Samsung TV to SmartThings.

Clue: Check out 7 Ways to Fix TV Not Connecting to Wi-Fi.

2. Keep devices close

The phone you use to connect to Samsung Smart TV must be within a proper range (30 feet) of the TV. If both devices are far away from each other, Samsung TV will not connect to the SmartThings app. So try bringing the devices closer to fix the Samsung Smart TV not showing in SmartThings app issue.

3. Connect to the same Wi-Fi network

For Samsung Smart TV to be discoverable in the SmartThings app on your phone, both devices must be connected to the same Wi-Fi network.

To check and change the Wi-Fi network on your TV, go to TV settings > General > Network > Open network settings > Wireless. Select the Wi-Fi you want to connect to.

Then make sure you are also connecting to the same Wi-Fi network on your phone. To be on the safe side, you should turn off mobile data while adding the TV to the SmartThings app.

Please note: Some Samsung TVs do not support 5Ghz Wi-Fi networks.

4. Use the same Samsung account

Another thing you need to take care of is that both the SmartThings app and the TV must be signed in to the same Samsung account.

Open the app to check the Samsung account in the SmartThings app. Then tap on the three-bar icon at the bottom, followed by the Settings icon at the top. You will see the registered Samsung account.

Similarly, to check the account on your TV, go to TV Settings > General > System Manager > Samsung Account.

5. Clear the cache of the SmartThings app (Android)

If the SmartThings app can’t detect the Samsung Smart TV, you should try clearing the cache of the app. Doing so will not remove the TV or any other setting from the app. This will only delete temporary files that make Samsung TV undetectable in the SmartThings app.

To clear the cache of the SmartThings app, go to Settings on your Android phone. Tap Apps and find the SmartThings app. Tap on it followed by Save. Click the Clear cache button. Then restart your phone.

6. Re-add TV to the SmartThings app

If you have already added the Samsung TV to the SmartThings app, but it does not appear or appears offline, you need to add the TV to the SmartThings app again. To do this, first remove the TV from the app and then add it again as shown below.

Step 1: Open the SmartThings app on your phone.

Step 2: Long press your Samsung TV in the Devices tab and select Edit from the menu.

Step 3: Tap Remove Device.

Step 4: After removing the TV from the app, restart your phone and TV.

Step 5: Open the SmartThings app again. Go to the Devices tab and tap the (+) Add icon to add a device.

Step 6: Scroll down to the list of devices section. Tap on TV followed by Samsung.

Step 7: Follow the on-screen instructions to connect the TV to the SmartThings app.

Step 8: While setting up the TV, you may need to enter the PIN shown on the TV on your phone or select the Ok/Let option on the TV. Don’t skip it.

7. Rename your TV

If you don’t see the Samsung TV or you get the 07-005 error while adding it to the SmartThings app, try renaming your TV. To do this, go to TV Settings > General > System Manager > Device Name. Select User Input and enter a new name for the TV. Then try adding it to the app.

8. Update TV software

If Samsung TV doesn’t show up in the SmartThings app, chances are your TV is running old firmware that conflicts with the version of the SmartThings app. To fix this, you should try to update the software on your Samsung Smart TV.

To do this, go to TV Settings > Support > Software Update > Update Now.

Clue: Learn how to delete or remove apps from Samsung Smart TV.

9. Update the SmartThings app

Likewise, there is a possibility that the problem could be caused by an outdated or buggy version of the SmartThings app. Therefore, you also need to update the SmartThings app on your phone.

To update the SmartThings app, open the Play Store (Android) or App Store (iPhone). Search for the SmartThings app and press the Update button, if available.

Clue: Know how to find out if an app needs an update or not.

10. Reinstall the SmartThings app

If nothing seems to fix the problem of Samsung TV not connecting to the SmartThings app, you should try reinstalling the SmartThings app on your Android or iPhone.

To reinstall the app, you must first uninstall it. And then install it back from Play Store (Android) or App Store (iPhone). After reinstalling the app, the Samsung TV should be detected in the SmartThings app.

11. Factory reset the TV

If you can’t connect your Samsung TV to the SmartThings hub, the last resort is to reset your smart TV. Doing so will restore your TV to its original factory settings. So, all the programs you have installed on the TV will be removed.

To reset Samsung TV, go to Settings > General > Reset.

Mirror phone to TV

This is how you can fix Samsung TV not connecting to SmartThings. Once Samsung TV appears in the app, learn how to mirror the phone to the TV using Smart View on the SmartThings app.