Automation makes network agile, resilient

THE collaboration between Smart Communications and PI Works received the 2 firms the APAC Operator Award for “Best Example of Automation Deployment” on the lately held FutureNet Asia Event in October 2022.

“Customer insight is a key element of how we design, build and optimize our networks, with our ultimate goal of providing superior customer experience,” mentioned Eric Santiago, PLDT Network Head. “This partnership with PI Works helps us further improve our network based on real-time customer experience and takes us closer to our goal of operating a ‘zero-touch network.'”

Smart has partnered with PI Works for a complete technique for its Network Automation Solution, EXA, to automate its multi-vendor, multi-technology networks.

EXA is a self-organizing network automation know-how designed to make the planning, configuration, efficiency administration, protection and high quality optimization and therapeutic of cell radio entry networks environment friendly, less complicated and sooner.

“Automation is critical in our network transformation journey, which we started in 2016. It is a primary building block that enables us to deliver the best customer experience,” mentioned Radames Zalameda, Head of Network Quality at PLDT and Smart.

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“The use cases we developed with PI Works improved the way we operate, manage and optimize our network. Now we have a self-healing, self-organizing, self-optimizing network that automatically adapts to our subscribers’ demand for better CX,” Zalameda mentioned, including that with machine studying and synthetic intelligence capabilities that deal with handbook labor, PLDT and Smart’s engineers can give attention to extra complicated downside fixing and technique.

According to Zalameda, Smart’s self-organizing and self-healing network dynamically learns the habits of its subscribers and robotically adjusts varied parameters similar to design, protection and capability.

“Our EXA, automation solution, was able to detect outages and maximize the coverage of sites that can compensate those affected by the typhoon,” Zalameda mentioned for example of Smart’s network expertise in the course of the latest onslaught of hurricane “Paeng.” “This has helped us be more agile in solving our network problems and allowed us to immediately restore our network to serve our subscribers.”

“You couldn’t manage a complex network by hand. We intend to evolve more of our manual tasks to be more automated, which would make us faster, more precise and agile,” he added.

“We are honored to partner with Smart and contribute to their success in delivering superior customer experience,” mentioned Djakhongir Siradjev, Chief Technology Officer of PI Works. “We are confident that in collaboration with Smart, we will achieve greater success in network management empowered by automation and AI.”

“With the global expertise we have across our automation portfolio, PI Works has been able to consistently help Smart achieve its quality, efficiency and organizational transformation requirements,” mentioned Ananda Mukherjee, Head of Sales-APAC at PI Works.

By the top of September, Smart had deployed 77,200 base stations, together with 7,300 5G base stations and practically 40,000 4G/LTE base stations throughout the nation. Smart’s network covers 97 p.c of the inhabitants with 3G, LTE and 5G.

Smart’s cell network is supported by PLDT’s fiber infrastructure, essentially the most intensive within the nation.

By the top of September, PLDT had expanded its complete fiber footprint to roughly 1,091,000 kilometers, consisting of greater than 231,000 kilometers of worldwide fiber and practically 860,000 kilometers of home fiber.

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